Delivery & Returns Policy

Delivery

• Regions Served: Domestic (Pakistan) and international (specify countries and terms if applicable).

• Processing Time: Orders processed within 1–3 business days.

• Delivery Timeframes:
  • Domestic: 3–6 business days

  • International: 7–21 business days (depending on zone).

• Shipping Charges: Flat or variable rates based on cart value and destination. Offer free shipping on cart value above PKR X (if applicable).

• Tracking: Provided via email when order ships.

• Customs & Duties: International customers are responsible for any import duties or customs fees.

Return, Exchange & Refunds

• Eligibility: Returns accepted within 7 days of delivery. Items must be unused, with tags and original packaging.

• Process: Contact us at bravviline@gmail.com or via the returns portal with your order number and reason.

• Costs: Customers cover return shipping unless item is defective or incorrect.

• Refunds: Issued within 5–7 business days of receipt, credited to original payment method.

• Exchanges & Store Credit: Available, subject to stock availability.

• Non-Returnable Items: Sale products, intimate apparel, or custom/embroidered items are final sale.

• Damaged/Incorrect Items: Report within 3 days of delivery with photos. We offer full refund, replacement, or store credit.